Terms & Conditions

Effective Date: 1 September 2026

Please read these Terms and Conditions carefully before using our website or placing an order with The Sufi Store. By accessing our website at thesufistore.in and by placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.

If you have any questions about these terms, please contact us at contact@thesufistore.in before placing an order.

1. About The Sufi Store

The Sufi Store is an Indian womenswear brand selling curated ethnic and fusion clothing online. We can be reached at:

Email: contact@thesufistore.in
Phone: +91 96950 17813
Hours: Monday to Saturday, 10am to 7pm IST
Website: thesufistore.in

2. Using Our Website

Eligibility

To purchase from The Sufi Store, you must be at least 18 years of age or have the permission of a parent or guardian. By placing an order, you confirm that you meet this requirement.

Account Registration

You may browse our website without creating an account. However, you will need to create an account to place an order and track your purchases. You are responsible for maintaining the confidentiality of your account login details. Please notify us immediately at contact@thesufistore.in if you believe your account has been compromised.

Accuracy of Information

You agree to provide accurate, current, and complete information when creating an account or placing an order. Inaccurate delivery information provided by you may result in delays or failed delivery, and The Sufi Store will not be held responsible for such outcomes.

3. Products and Pricing

Product Descriptions

We make every effort to display our products accurately, including photographs, fabric details, and size measurements. However, slight colour variations may occur due to differences in screen settings and monitor calibration. We photograph all products under controlled studio conditions to faithfully represent the actual item.

Pricing

All prices on our website are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice. The price at the time you place your order is the price you will be charged.

Availability

All products are subject to availability. We make every effort to keep our inventory accurate in real time. In the rare event that an item you have ordered is out of stock after your order is confirmed, we will notify you within 24 hours and offer you a full refund or an alternative.

4. Orders

Placing an Order

When you place an order on our website, you are making an offer to purchase the selected products at the stated price. Your order is confirmed when you receive an order confirmation email from us.

Order Cancellation by You

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched, using the Cancel order button in My Account → Orders. After 12 hours, please contact us at contact@thesufistore.in or +91 96950 17813; if the order has not been dispatched, we will cancel it for you. When an order is cancelled, the full amount is refunded automatically to your original payment method, usually within 5 to 7 business days. Once an order has been dispatched, it cannot be cancelled, but our exchange policy applies.

Order Cancellation by The Sufi Store

We reserve the right to cancel any order in the following circumstances:

• The product is found to be out of stock after the order is placed
• We are unable to verify your payment
• There is a pricing error on the product listing
• We are unable to deliver to your location

In all such cases, you will receive a full refund within 5 to 7 business days.

Order Modifications

Once an order is placed, we are unable to modify the items, size, or colour selected. If you need a different item, please cancel your order within 12 hours (if not yet dispatched) and place a new order.

5. Payment

We accept the following payment methods:

• UPI (Google Pay, PhonePe, Paytm, and all UPI apps)
• Credit Cards and Debit Cards (Visa, Mastercard, RuPay, American Express)
• Net Banking
• Cash on Delivery (available on select pin codes, a handling fee may apply)

All online payments are processed through our secure payment gateway which uses SSL encryption and is PCI DSS compliant. We do not store your card details at any point.

For Cash on Delivery orders, payment must be made in full to the delivery agent at the time of delivery. Please keep exact change where possible.

6. Shipping and Delivery

Dispatch

We aim to dispatch all confirmed orders within 1 to 2 business days. You will receive a shipping confirmation email and an SMS with your tracking details once your order is dispatched.

Delivery Timelines

• Standard delivery: 5 to 7 business days

Delivery timelines are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control. We are not liable for delays caused by our delivery partners, but we will assist you in tracking and resolving any delivery issues.

Shipping Charges

• Free standard shipping on all orders of Rs999 and above
• For orders below Rs999, a delivery charge applies. It is calculated at checkout by our courier partner Shiprocket based on your pincode and parcel weight, and is shown before you pay

Non-Delivery

If your order has not been delivered within 10 business days of the expected delivery date, please contact us at contact@thesufistore.in or call +91 96950 17813. We will investigate and resolve the issue promptly.

7. Exchange Policy

At The Sufi Store, we want you to love every piece you receive. If something is not right, we are here to help through our exchange programme.

Exchange Window

We offer exchanges within 48 hours of the delivery date. This window is strictly observed to maintain the quality and freshness of our inventory. Requests received after 48 hours from delivery cannot be accepted.

How to Initiate an Exchange

To request an exchange, please contact us within 48 hours of receiving your order:

Email: contact@thesufistore.in
Phone: +91 96950 17813 (WhatsApp preferred)
Include: your order number, the item you wish to exchange, and the reason for exchange
Attach: clear photographs of the item if there is a quality issue

Exchange Conditions

To be eligible for an exchange, the following conditions must be met:

• The item must be unused, unworn, and unwashed
• All original tags must be intact and attached to the garment
• The item must be in its original packaging
• The exchange request must be raised within 48 hours of delivery
• The item must not be from the sale or clearance category
• Innerwear and personalised items are not eligible for exchange

What Can Be Exchanged

• Wrong size received: we will arrange an exchange for the correct size
• Defective or damaged item: we will arrange an exchange for the same item or offer a store credit
• Wrong item received: we will arrange an exchange for the correct item

Exchange Process

Once your exchange request is approved:

• We will arrange a reverse pickup from your address within 2 business days
• Once we receive and inspect the item, we will dispatch the exchange within 3 to 5 business days
• If the requested size or item is unavailable, we will issue a store credit of equivalent value

Please Note

We do not offer refunds or returns. All eligible cases are handled as exchanges or store credits. If a replacement item is not available, a store credit will be issued which can be used on your next purchase at The Sufi Store. Store credits do not expire.

8. Intellectual Property

All content on our website including text, images, logos, graphics, product descriptions, and the overall design is the intellectual property of The Sufi Store. You may not copy, reproduce, distribute, or use any of our content without our prior written permission.

Our brand name “The Sufi Store”, logo, and tagline “Andaaz Woh, Jo Bhool Na Paaye” are our brand assets and may not be used without written authorisation.

9. User Conduct

By using our website, you agree not to:

• Use the website for any unlawful purpose
• Submit false or fraudulent orders
• Impersonate any person or entity
• Attempt to gain unauthorised access to any part of our website
• Post or transmit any harmful, offensive, or misleading content
• Use automated tools to scrape, copy, or extract data from our website

We reserve the right to suspend or terminate access to our website for any user who violates these conditions.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Sufi Store is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products
• Our total liability to you for any claim arising from a purchase shall not exceed the value of the order in question
• We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, or courier failures

Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

11. Product Reviews and User Content

We welcome honest product reviews from our customers. By submitting a review, you grant The Sufi Store a non-exclusive, royalty-free licence to use, display, and share your review and any accompanying photographs on our website and social media channels.

You agree that any content you submit is accurate, honest, and does not infringe the rights of any third party. We reserve the right to remove reviews that are offensive, fraudulent, or irrelevant.

12. Third Party Links

Our website may contain links to third-party websites including our payment gateway, social media pages, and delivery partner tracking pages. These links are provided for your convenience. The Sufi Store has no control over, and accepts no responsibility for, the content or privacy practices of any third-party website. We encourage you to read the terms and privacy policy of any site you visit.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of India.

14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

The Sufi Store
Email: contact@thesufistore.in
Phone: +91 96950 17813
Hours: Monday to Saturday, 10am to 7pm IST
Website: thesufistore.in

We are always happy to help and will respond to all queries within 24 hours on business days.