How long does delivery take?
Standard delivery takes 5 to 7 business days. Delivery is free on orders of ₹999 and above. For smaller orders, the delivery charge is calculated at checkout by our courier partner Shiprocket, based on your pincode and parcel weight. All orders are dispatched within 1 to 2 business days of confirmation. You will receive a tracking link via email and SMS once your order is shipped.
What payment methods are accepted?
We accept UPI, all major Credit and Debit Cards, Net Banking, Wallets including Paytm, PhonePe and Google Pay. Cash on Delivery is not available at the moment. All transactions are secured and encrypted.
You will receive a tracking link via email and SMS once your order is dispatched. You can also track your order from the My Account page. For further help, WhatsApp us at +91 96950 17813 with your order number.
What is your exchange policy?
We offer a 48-hour exchange window from the date of delivery. Items must be unworn, unwashed, with original tags and packaging intact. Sale items and innerwear are not eligible for exchange. We do not offer returns or refunds. Email contact@thesufistore.in with your order number to initiate the request.
Yes. Within 12 hours of placing your order, as long as it has not been dispatched, you can cancel it yourself from My Account → Orders using the Cancel order button. After 12 hours, contact us at contact@thesufistore.in or WhatsApp +91 96950 17813 with your order number, and if the order has not been dispatched we will cancel it for you. The full amount is refunded automatically to your original payment method, usually within 5 to 7 business days. Once dispatched, an order cannot be cancelled, but our exchange policy applies.
