Exchange & Cancellation Policy

We want you to love every piece you receive from The Sufi Store. If something is not right, we will help through an exchange or store credit. Please read this policy before you order.

48-hour exchange window

You can request an exchange within 48 hours of delivery. Requests received after 48 hours cannot be accepted.

What we exchange

• Wrong size received: we exchange it for the correct size.
• Defective or damaged item: we exchange it for the same item or give you a store credit.
• Wrong item received: we exchange it for the item you ordered.

Conditions

• The item must be unused, unworn and unwashed.
• All original tags must be attached.
• The item must be in its original packaging.
• Sale and clearance items, innerwear and personalised items are not eligible.

How to request an exchange

1. Within 48 hours of delivery, email contact@thesufistore.in or WhatsApp +91 96950 17813.
2. Share your order number, the item you want to exchange and the reason.
3. For a quality issue, attach clear photos of the item.

Once your request is approved, we arrange a reverse pickup from your address within 2 business days. After we receive and check the item, we dispatch your exchange within 3 to 5 business days. If the size or item you need is unavailable, we issue a store credit of equal value.

No returns or refunds

We do not offer returns or refunds. Eligible cases are handled as exchanges or store credits. Store credits do not expire and can be used on your next purchase.

Cancelling your order

• Within 12 hours of placing your order, as long as it has not been dispatched, you can cancel it yourself: go to My Account → Orders and click Cancel order.
• After 12 hours, email contact@thesufistore.in or WhatsApp +91 96950 17813 with your order number. If the order has not been dispatched yet, we will cancel it for you.
• Refunds for cancelled orders are automatic. The full amount goes back to your original payment method, usually within 5 to 7 business days, and you will get a confirmation email.
• Once an order is dispatched, it cannot be cancelled, but this exchange policy still applies.

If we cancel your order

We may cancel an order if the item goes out of stock after you order, we cannot verify your payment, there is a pricing error, or we cannot deliver to your location. In these cases you receive a full refund within 5 to 7 business days. If an item is out of stock after your order is confirmed, we will tell you within 24 hours.

See also our Shipping Policy, FAQ and Terms & Conditions.